How ImmiReview works

What ImmiReview is

ImmiReview is an independent website where people share their real experiences with immigration-related service providers in the United States. That includes immigration attorneys and law firms, translators and interpreters, credential evaluation services, immigration medical exam providers, and document preparation services.

Our job is simple. We collect honest reviews from verified clients, check them, and show them to you so you can make a more informed choice.

What ImmiReview is not

It is just as important to be clear about what we are not.

• We are not a government agency. We are not part of USCIS, the Department of State, or any other government body, and we are not affiliated with them in any way. Nothing on this site comes from the government. Using this site has no effect on any immigration case.
• We are not a law firm. We do not give legal advice, and nothing on this site should be treated as legal advice. If you need legal help, speak with a licensed immigration attorney or a representative accredited by the Department of Justice.
• No one can buy a better score. No provider can pay us to raise their rating, hide a review, or remove an honest review. Money never changes what you see. This is a hard rule with no exceptions.

How review verification works

Every published review comes from someone who showed they actually used the provider. Here is the process, step by step:

1. You write and submit your review.
2. You upload one piece of limited proof of engagement. This can be a redacted invoice, a receipt, an engagement letter, or an appointment confirmation. We ask you to cover up sensitive details first. Our Privacy Policy explains exactly what to remove.
3. A trained human moderator checks the proof. While we use automation to extract useful signals from review data, a real person must read each review before it’s published.
4. The proof is deleted. After the check, we permanently delete the document. We keep only the type of evidence, the result of the check, and the dates.
5. Your review is published under your chosen display name.

How the ImmiReview rating is calculated

You will see ratings like “4.6” with stars across this site. Here is the important part: no reviewer ever picked those stars. We calculate the rating, and this section explains exactly how.

Asking someone “is this 4 stars or 5 stars?” is a hard question to answer honestly. One person’s 3 stars is another person’s 5. So instead, reviewers answer plain questions:

1. Overall, how was your experience with this provider? Positive, mixed, or negative.
2. Would you recommend them to someone in a similar situation? Yes, not sure, or no.
3. What stood out, good or bad? Chosen from specific parts of the service, like communication, billing transparency, and timeliness.

The rating combines those verified answers with fixed weights:

• 65% comes from the overall experience answers
• 20% comes from the recommendation answers
• 15% comes from the specific strengths and concerns reviewers selected

The result is shown on a 0 to 5 scale. We label it the “ImmiReview rating” and not an “average rating,” because it is not an average of star votes. It is a calculated summary of the evidence, and the evidence is always shown right next to it: how many experiences were positive, mixed, or negative, what share of clients would recommend, and how many verified reviews sit behind the number.

A provider needs at least 3 verified reviews before any rating appears. Below that, a percentage or star count would look precise while meaning almost nothing.

“Verified client” means the reviewer passed the proof check described above. Every review on ImmiReview went through that check. There are no unverified reviews.

How ranking works

When we rank or sort providers, we consider both the rating and the number of reviews behind it. A provider with 2 positive reviews does not outrank a provider with 200 reviews and a strong record. Behind the scenes, small samples are pulled toward a neutral middle score until enough evidence accumulates, so a new listing has to earn its position. We always show the review count next to the rating so you can judge the numbers for yourself.

Why we never show a “success rate”

You will never see a case approval rate, win rate, or any outcome statistic on ImmiReview. This is on purpose.

Immigration outcomes depend on the facts of each case, the law, and decisions made by government agencies and courts. A provider who accepts only easy cases would show a “better” record than an excellent provider who takes on hard ones. Publishing outcome numbers would punish good providers and mislead you.

ImmiReview measures service experience only: communication, clarity about fees, responsiveness, accuracy, and respect. These are things clients can fairly judge.

Paid placement, if we ever add it

Right now, no provider pays for placement on ImmiReview. If we ever introduce paid placement, such as a labeled ad slot, these rules will apply:

• Every paid placement will carry a clear label, such as “Sponsored.”
• Payment will never change a provider’s recommend percentage, review visibility, or position in regular rankings.
• Paying us, or refusing to pay us, will never affect how a provider’s reviews are handled.

How providers can respond

Profile claiming is not open yet. Today, if you are a provider listed here, email us through the contact page and we will correct anything inaccurate or remove your listing entirely, no reason required.

When claiming opens, providers will be able to claim their profile for free and post one public response to each review. Responses will appear below the review and follow the same conduct rules as reviews: no personal attacks, no sharing a client’s personal information, and no pressuring reviewers to remove a review. Providers will not be able to edit or delete client reviews, and they will never see the evidence a reviewer submitted.