Review guidelines

These guidelines explain who can write a review on ImmiReview, what makes a review helpful, and what is not allowed. Following them helps your review get published quickly and keeps the platform fair for everyone.

Who can write a review

You can write a review if you are a current or former client of the provider. That means you hired them and worked with them directly, or they provided a service to you, such as a medical exam, a translation, or a credential evaluation.

You may write one review per engagement. An engagement is one case, matter, or project you hired the provider for. If you hire the same provider again for a new matter, you may write a new review about that experience.

What makes a review useful

The best reviews are specific, honest, and about your own experience. Helpful details include:

• How quickly the provider answered your questions
• Whether fees were explained clearly before you paid
• Whether appointments started on time and ran smoothly
• Whether translations or documents were accurate
• How you were treated as a person

You do not need perfect English. Plain, simple sentences are fine. Focus on what happened to you, not on what you heard from others.

One important limit: reviews are about service experience, not case outcomes. Whether a case is approved depends on the facts and on government decisions, so “my case was approved” or “my case was denied” does not tell other readers how good the provider is.

What is not allowed

We will not publish reviews that include any of the following:

• Reviews of providers you never hired. If you only had a free consultation call or found them online, say so clearly, or do not review them.
• Paid reviews without disclosure. If you received money, a discount, or anything else in exchange for your review, you must say so in the review.
• Employee or competitor reviews without disclosure. If you work for the provider, used to work for them, are related to the owner, or work for a competing business, you must disclose it.
• Personal attacks or threats. Criticize the service, not the person. No insults, threats, or hateful language.
• Other people’s personal information. Do not include anyone’s full name (other than the business name), address, phone number, case details, or information about children.
• Unsupported criminal accusations. This one needs a careful explanation, so here it is.

Opinions versus accusations

There is a difference between sharing an opinion and accusing someone of a crime.

• “I felt overcharged” is an opinion about your experience. That is fine.
• “They stole my money” is a factual accusation. It claims a crime happened.

Publishing a false factual accusation can harm someone unfairly and can create legal problems, including claims of defamation. Defamation means making a false statement of fact that damages someone’s reputation. So describe what actually happened: “I paid $2,000, the work was never done, and they stopped answering my calls.” That is specific, factual, and far more useful to readers than a label.

If you believe a provider committed a crime, report it to the police, your state bar, or the appropriate licensing body. A review site is not the right place to prosecute a case.

Disclosure rules

Always disclose in your review if any of these apply:

• You received payment, a gift, a discount, or a reward for writing it
• You are or were an employee of the provider
• You are related to, or close friends with, someone at the provider
• You work for or own a competing business

Providers are not allowed to offer rewards for positive reviews, or to pressure clients to remove honest ones. If a provider does this to you, please report it to us.

Verification is required

Every review must pass verification before it is published. You will be asked to upload one piece of limited proof that you were a client, such as a redacted invoice or appointment confirmation. Please remove sensitive details first. Our Privacy Policy lists exactly what to redact and explains how the proof is protected and then deleted.

What happens after you submit

1. Verification. A human moderator checks your proof of engagement.
2. Moderation. The same team checks your review against these guidelines.
3. Decision. Your review is either published, or returned to you with a clear reason. If it is returned, you can fix the problem and submit it again.

Because real people do this work, it takes some time. Most reviews are handled within a few days, but we do not promise an exact timeline. We would rather be careful than fast.